At MetaCoin Invest, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform.
1. Information We Collect
1.1 Personal Information
We may collect the following personal information:
- Full name and contact details
- Email address and phone number
- Cryptocurrency wallet addresses
- Government-issued ID for KYC verification
- Proof of address documents
- Transaction and investment history
1.2 Non-Personal Information
We automatically collect:
- IP address and browser type
- Device information and operating system
- Usage patterns and platform interactions
- Referral source and session duration
- Cookies and similar technologies data
2. How We Use Your Information
We use your information for the following purposes:
Account Management
To create and maintain your account, verify identity, and provide customer support.
Transaction Processing
To process deposits, withdrawals, and investment transactions securely.
Security and Fraud Prevention
To detect and prevent unauthorized access, fraud, and money laundering.
Legal Compliance
To comply with regulatory requirements and respond to legal requests.
Platform Improvement
To analyze usage patterns and improve our services and user experience.
Communication
To send important updates, notifications, and marketing communications (with consent).
3. Information Sharing
We do not sell your personal information. We may share data with:
3.1 Service Providers
- Payment processors and cryptocurrency exchanges
- Identity verification and KYC service providers
- Cloud hosting and data storage providers
3.2 Legal Requirements
We may disclose information if required by:
- Court orders or legal process
- Regulatory authorities and law enforcement
- Protection of our rights, property, or safety
- Prevention of fraud or illegal activities
4. Data Security
We implement industry-standard security measures:
- SSL/TLS encryption for data transmission
- AES-256 encryption for stored data
- Two-factor authentication support
- Regular security audits and penetration testing
- Access controls and least privilege principles
- 24/7 security monitoring and incident response
5. Data Retention
We retain your information for:
Active Accounts
Data retained while account is active and for 7 years after closure for legal compliance.
Transaction Records
Financial records kept for 10 years per anti-money laundering regulations.
Marketing Data
Marketing preferences and consent records retained until consent is withdrawn.
Deleted Accounts
Personal data anonymized or deleted within 30 days of account deletion request.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
Access
Request a copy of your personal data.
Correction
Request correction of inaccurate data.
Deletion
Request deletion of your personal data.
Restriction
Request limitation of processing.
Portability
Receive data in a structured format.
Objection
Object to processing for marketing purposes.
To exercise these rights, contact us at privacy@metacoininvest.com
7. Cookies and Tracking
We use cookies and similar technologies for:
- Essential platform functionality
- Authentication and security
- Analytics and performance monitoring
- Personalization and preferences
You can manage cookie preferences through your browser settings.
8. International Transfers
Your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place, including:
- Standard contractual clauses with service providers
- Data processing agreements with third parties
- Compliance with international data protection standards
9. Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect data from minors. If we discover we have collected data from a minor, we will delete it immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Significant changes will be notified via email.
11. Contact Us
For privacy-related questions or concerns:
Data Protection Officer
Email: privacy@metacoininvest.com
Telegram: @metacoininvest
Response Time: Within 48 hours